30-Day Limited Hardware Warranty - (90-Day on Systems)

Operator Headgap Systems, Inc. gives a limited warranty covering its hardware products against defects in materials and workmanship for a period of 30-days (90-Day on Systems) commencing on the invoice date as shown on the original dated invoice. The warranty extends only to you, the original purchaser from Operator Headgap Systems, Inc. It is not transferable to anyone who subsequently purchases the product from you. The warranty covers all new and refurbished merchandise unless otherwise indicated at the time of purchase and noted on the invoice.

The warranty on all Operator Headgap Systems, Inc. merchandise is applicable to only component part failure, defect or malfunction, and DOES NOT COVER: (1) the cosmetic condition of new or refurbished merchandise; (2) damage due to external causes, including accident, abuse, misuse, problems with electrical power, servicing not authorized by Operator Headgap Systems, Inc., usage not in accordance with product instructions, failure to perform required preventive maintenance, and problems caused by use of parts or components not supplied by Operator Headgap Systems, Inc. (3) loss of applications or data due to failed, defective or malfunctioning merchandise; (4) the performance of Operator Headgap Systems, Inc. merchandise with other merchandise purchased separately; (5) the physical or operating condition of Third Party products used in conjunction with equipment purchased from Operator Headgap Systems, Inc.; and (6) any problems caused by or products used in conjunction with the purchased merchandise.

This warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to Product after the Product is purchased from Operator Headgap Systems, Inc.; accessories or parts added to Product that are not installed by Operator Headgap Systems, Inc. Keyboards and mice are included and covered under this warranty.

Operator Headgap Systems, Inc. will only repair or replace products covered under this limited warranty that are returned by you to the Operator Headgap Systems, Inc. facility. To request warranty service, you must call Operator Headgap Systems, Inc.'s Customer Technical Support within the warranty period. If warranty service is required, Operator Headgap Systems, Inc. will issue a Return Material Authorization (RMA) Number. You must ship the products back to Operator Headgap Systems, Inc. in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during the shipment. You must include a copy of the original sales invoice. Operator Headgap Systems, Inc. will ship the repaired or replacement products to you (freight prepaid) if you use an address in the continental U.S. where applicable. Shipments to other locations will be made freight collect.

NOTE: Before you ship the Product(s) to Operator Headgap Systems, Inc., back up the data on the hard-disk drive(s) and any other storage device(s) in the product(s). Remove any removable media, such as diskettes, CDs, or PC Cards. Operator Headgap Systems, Inc. does not accept liability for lost data or software.

Operator Headgap Systems, Inc. owns all parts removed from repaired Products. Operator Headgap Systems, Inc. uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement Products. If Operator Headgap Systems, Inc. repairs or replaces Product, its warranty term is not extended.

If Operator Headgap Systems, Inc. elects to exchange a Product or portion of a Product, the exchange will be made in accordance with Operator Headgap Systems, Inc.'s Exchange Policy in effect on the date of the exchange.

In the event of any failure, defect, or malfunction of the merchandise in breach of the limited warrant, the sole and exclusive remedy available to the buyer shall be, at Operator Headgap Systems, Inc.'s sole discretion, either (1.) a refund of the purchase price paid by the buyer or (2.) repair or replacement of the defective product or part.

THE LIMITED WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND IS IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT, STATUTORY OR OTHERWISE WITH RESPECT TO THE SERVICES OR PRODUCTS PROVIDED UNDER THIS AGREEMENT. Operator Headgap Systems, Inc.'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN ANY PRODUCT SOLD IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. SUCH WARRANTY SHALL NOT BE EXTENDED, ALTERED, OR VARIED EXCEPT BY A WRITTEN INSTRUMENT EXECUTED BY THE PARTIES.

IN NO EVENT SHALL Operator Headgap Systems, Inc. BE LIABLE TO THE BUYER OR OTHERS FOR ANY SPECIAL, COLLATERAL, INCIDENTAL, INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES, REGARDLESS OF WHETHER SUCH LIABILITY IS BASED ON Operator Headgap Systems, Inc.'S TORT, INCLUDING NEGLIGENCE, BREACH OF CONTRACT, STRICT LIABILITY, BREACH OF WARRANTIES, FAILURE OF ESSENTIAL PURPOSE OR OTHERWISE, EVEN IF BUYER HAD BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE TOTAL LIABILITY OF Operator Headgap Systems, Inc. TO THE BUYER, IF ANY, FOR BREACH OF CONTRACT OR WARRANTY, NEGLIGENCE OR OTHERWISE SHALL IN NO EVENT EXCEED THE PRICE PAID BY THE BUYER FOR THE MERCHANDISE SPECIFIED IN THE INVOICE. SOME STATES, JURISDICTIONS, AND COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIABILITY, SO THE PRECEDING LIMITATION OR EXCLUSION MAY NOT APPLY TO THE BUYER.


Terms & Conditions

Merchandise Return Procedures

Operator Headgap Systems strives to provide quality products to our customers. Occasionally, issues with merchandise will escape our attention. It is our aim to satisfy our customers to the best of our ability.

  1. Systems carry a 90 day warranty, individual parts or accessories a 30 day warranty. Any new parts, whether in a system purchased from us or not, carry the full manufacturer's warranty. Warranty issues after 30 days on new merchandise should be pursued with the manufacturer.
  2. Operator Headgap Systems' warranty is repair or replace. In the event the item(s) cannot be repaired or replaced, Operator Headgap Systems will issue a credit.
  3. In the event you, the purchaser, decide you do not want an item (exclusive of opened software), the merchandise may be returned for a credit of the purchase price less shipping. A 15% restocking fee may also be imposed. If you order the wrong item and return it to exchange for the correct item, only the purchase price (less shipping) of the original item will be applied toward the replacement item. Opened software cannot be returned.
  4. You must call or email and receive an RMA number before returning any item for any reason. This RMA number must be visible on the outside of the package. Item(s) should be returned within 10 days of issue of RMA.
  5. Any merchandise returned to Operator Headgap Systems should be packaged adequately to prevent damage, and should be insured if appropriate. All return shipping costs are the responsibility of the purchaser.

 

Return to:

Operator Headgap Systems, Inc.
7308 S. Klein
Oklahoma City, Oklahoma 73139
Phone 405-601-5288

 

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