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Bob's
Mac Tech Tips
- help with your hardware! New Tech Support Line
1-901-591-1548
MAY
REBATE SPECIALS!
Operator
Headgap Systems' Rebate Program is valid on orders taken
April 28th, 2008 12:01AM CST through May 31, 2008 12:00
AM CST. Rebates apply only to eligible items noted in the
store. Payment must have been made in full at time of
purchase to be eligible for rebate. Purchase of more than
one item(s) eligible for rebate can be made and rebate
will be honored for each item. Rebates will be issued and
mailed within 30 days of purchase date.
CREDIT CARD
SECURITY CODES
To
provide the most secure environment for safe online
purchases, we have added a simple additional step to our
ordering procedures. In order to complete your credit
card transactions, you will need to enter your credit
card number, expiration date and Card Code on our secure
server when ordering. This code can be found on the back
of your credit card (on the front for American Express).
Click
here to see an example of these codes.
We
want to keep things as simple as possible but find we
must add this additional step to insure your security. If
you have any problems please call our toll free order
number listed above during business hours. We are always
happy to help!
FREQUENTLY
ASKED QUESTIONS
Q:
I get an error when trying to check out.
A:
You
must enter the store from the front each shopping
visit.
If
you have book marked the store from the middle, the
shopping cart you were assigned on your previous visit
has expired. The database can't find it. Just go to
http://resale.headgap.com
and click on any link and you will be assigned a fresh
shopping cart. If you are having trouble we provide toll
free customer service at: 1-877-639-1543 9-6 CST. No
Java and No Cookies! but you must enter from the
front.
Q: I tried to email you but the message
bounced.
A:
We have been on the web since 1994 and our email
addresses are well published. If we didn't filter heavily
our mail it would be unuseable. We regret you were unable
to reach us using our regular mail addresses but we do
have an online contact form that allows you to email us.
Please use it should have you trouble emailing us.
CONTACT
FORM
- best to use this!
Q: What is the difference between used and
refurbished?
A:
All of our items are refurbished even if the
description says used. Each item is cleaned and tested
and any worn or damaged parts are replaced. Because we
are a small company we pay attention to detail. All
refurbished hardware are checked and rechecked to insure
quality. We have a liberal warranty on the items and want
you satisfied with your purchase.
Q: What if I buy something and it doesn't work
with my system?
A:
Simply call for an RMA number and ship the product
back. (See the return section below). If the item tests
good and was simply returned you pay the shipping. Many
companies charge a restocking fee. We normally do not. We
work hard to make sure the items are graphically
represented and give you enough information so that you
get the right item the first time and that it works as
advertised. If you are not sure call and ask before
ordering.
Q: I called and the person who answered acted like
they didn't know anything.
A: We
have a toll free number answered by us between 9-6pm CST.
Some of the folks here handle different aspects of our
business but usually will immediately route your call to
the correct person. We have an after hours service who
simply take messages and cannot answer questions. We
collect our messages each morning and return calls. It is
best to call us during business hours. We do answer
email
most
all hours and weekends.
Q:
How long have you been in business?
A:
Operator Headgap BBS started back in 1986 over 21
years ago. When we relocated to Memphis from Oklahoma
City we found a lack of BBS and support for computer
users. We began selling software and used hardware via
the web over 7 years ago and it has continued to grow. We
are a small company and have recently incorporated and
have 4 full time employees. My wife and I are active in
the local Mac user group (MemphisAppleCore.com)
and still sit on the board. We have used Macs since their
inception both professionally and as hobbyists and do
local repair and consulting.
Q:
Some items your pricing is terrific and on some you
are a little high?
A:
We price our items very aggressively and most items
will have the best price anywhere. You may find some of
our items are a little higher than our competition. Many
of our systems feature new system components with full
factory warranties. Remember
that we include freight with the pricing on most
items so you know what you are paying up front. A
deal is not a deal if you end up getting stuck on the
freight and surcharges. Unlike
some dealers the rebates we sometimes offer are real and
you actually get your money. Also remember that we
include the software required for many of the items on
the Kitchen Sink CD that may be included with some items,
while others make you look up an odd URL and spend time
downloading a file that may or may not unarchive and
work. The Kitchen Sink includes many updates, shareware
and freeware programs that you would have to spend hours
downloading. We also quickly answer email and phone
inquiries.
HOW
TO ORDER
ONLINE -
When
you find an item you want, simply select the quantity you
want (the default is one) and press the add to shopping
cart button. To view items in your cart press the button
named view your shopping cart on the left menu bar. From
the view screen you can change quantity or delete items
from your cart. Once you have the items you want in your
cart press the go to the checkout button. Please fill in
all the mandatory red areas on the customer application.
Once complete you press the enter my information button
and you will be taken to a secure server to enter your
credit card data. If you are having trouble we provide
toll free customer service at: 1-877-639-1543 9-6 CST.
P.O.'s
We
accept P.O.'s from Schools and other institutions. Our
terms are net 30. FAX your P.O.'s to
1-615-523-1360
MAIL
ORDERS
We will
accept money orders and personal checks via mail but
please allow additional processing time. Mail your orders
to:
Operator Headgap
Systems
7181 Autumn Forrest Dr.
Memphis, TN 38125.
Make
sure you include a shipping address and a phone number.
Keep in mind that personal checks may take up to two
weeks to clear. Money orders are faster for us to
process. All payments must be in U.S. funds.
SHIPPING
All
orders are packed same or next day. We strive to have all
items shown in our store in stock. Should any item be out
of stock we will contact you either via email or phone to
let you determine what you want to do.
Depending
on your order we normally ship one of three ways. Small
orders both in size and dollars are generally mailed.
Items of size and or value are shipped either FedEx
Ground or UPS Ground depending on the area you live in.
When your order is entered you will receive an email
reciept, after it is processed and shipped you will
receive an additional email notice (assuming you gave us
a valid email) with your tracking number on UPS or FedEx
orders. All large orders have to be signed for. Shipping
is always included in the bottom line price of your
order. No additional charges are added. Call if you need
express shipping.
HOW
TO RETURN AN ITEM (within warranty periods)
Call for an
RMA number within
the 30
day warranty period
and let us know what the problem is. It is best to have
your order number when you call. After you receive an RMA
number you may ship the product back. Make sure you list
the RMA number on the outside of the package and you
include inside an order ID and contact information
(ideally a copy of the invoice). The return address is on
your invoice or listed in the contact information. Make
sure you ship it back insured and with the original
packing etc. If the item was defective we even refund the
return shipping. If the item tests good and was simply
returned, you pay the shipping back. Many companies
charge a restocking fee. We normally do not. We work hard
to make sure the items are graphically represented and
give you enough information so that you get the right
item the first time and that it works as advertised. If
you are not sure call and ask before ordering. Remember
software is NOT RETURNABLE after it has been opened.
Computer Systems under our 90
warranty
are repair or replace only according to our
warranty
terms.
Items returned improperly will result in a 15% restocking
fee plus original shipping costs.
Terms & Conditions
Merchandise
Return Procedures
Operator
Headgap Systems strives to provide quality products to
our customers. Occasionally, issues with merchandise will
escape our attention. It is our aim to satisfy our
customers to the best of our ability.
- Systems
carry a 90day
warranty,
individual parts or accessories a 30
day warranty.
Any new parts, whether in a system purchased from us
or not, carry the full manufacturer's warranty.
Warranty issues after 30 days on new merchandise
should be pursued with the manufacturer.
- Operator
Headgap Systems' warranty is repair or replace. In the
event the item(s) cannot be repaired or replaced,
Operator Headgap Systems will issue a credit.
- In
the event you, the purchaser, decide you do not want
an item (exclusive of opened software), the
merchandise may be returned for a credit of the
purchase price less shipping. A 15% restocking fee may
also be imposed. If you order the wrong item and
return it to exchange for the correct item, only the
purchase price (less shipping) of the original item
will be applied toward the replacement item. Opened
software cannot be returned.
- You
must call or email and receive an RMA number before
returning any item for any reason. This RMA number
must be visible on the outside of the package. Item(s)
should be returned within 10 days of issue of RMA.
- Any
merchandise returned to Operator Headgap Systems
should be packaged adequately to prevent damage, and
should be insured if appropriate. All return shipping
costs are the responsibility of the
purchaser.
SECURITY
Here at
OH Systems, we take your privacy very seriously.
Throughout your shopping you may choose to give us
information about yourself in a number of different
places. Because we appreciate the trust that you place in
us by doing so, we will never rent or sell any of your
information to a third party. A lot of people worry about
placing orders online. We want to give you a worry-free
ordering experience. That's why this site uses Secure
Server Technology (SSL 3.0) which encrypts all of your
personal information so that no one can obtain it as it
travels through our shopping cart network.
When you get
ready to enter your credit card you will note that you
are on a secure server.
We use iTransact
who handles all of our credit card transactions. Your
card information is not stored by us and documents from
phone orders are regularly shredded.
Your
email address is used only to send transaction and
tracking information. A few times a year we may send an
email notifying you of any important changes. Tradionally
we mail out a holiday message notifying you of our
holiday schedule. If you do not wish to receive notices
including your order and tracking information do not give
us your email address. WE
NEVER SELL OR GIVE OUT YOUR EMAIL ADDRESS!
WARRANTY
Click
here
to read about our warranty on products sold on
Resale.Headgap.com. Some items also include a factory
warranty that extends beyond our coverage. After our
warranty period you will need to deal directly with the
manufacturer for any claims.
ABOUT
US
Operator
Headgap BBS originally started on a Commodore 64 with 2
-1541 drives and a 300 baud modem using 6485 BBS Software
over 21 years ago by Bob and Cheryn Nunn. Our BBS provide
support for users within dialup range. Today it is of
course web based and still provides support for users
Internationally. Our download base these days is mostly
Mac oriented but files are still available for Commodore
and Amiga systems.
OPERATOR HEADGAP
SYSTEMS, Inc. Memphis, TN
Beside
our Mac refurbishing business we also provide web design
& hosting service, marketing services, and
consulting. We also sell software, hardware, and provide
hardware service, repair and sales. We are the worldwide
distributor for TeleFinder
BBS/Web Server Software.
We
started this due to demand we received from our business
and personal associations. This is now full time for us
now and we have other employees as well as numerous
contract employees who perform services for us. In
reality, we have been doing repairs and consultations for
the last 19 years through our association with user group
members and referrals. The past 5 years has seen a more
applied effort to market these services.
The
main part of our web business consists of design, setup
and hosting of web sites, although we still do a fair bit
from providing marketing services and system repair. Our
eCommerce selling software and hardware on the Internet
is a major part of our current business.
Our top
web customers include: Tab of Memphis, Proserve, Inc.,
International Association of Administrative
Professionals, BuckGardner Duck Call, and XpressFiles but
there are dozens of others.
We got
into the Mac battery business when we discovered that
most domestic pram battery sources supplied overpriced
batteries that were several years old. I suspect that
many times they were not even new batteries but used ones
from old systems. We located a source that manufacturers
our batteries each time we order. We have the lowest
price and the freshest batteries in the business.
Mac-Batteries.com
We
operate PortalMemphis.com
- which serves as a local portal on the web, advertising
Memphis' best web sites. This not only highlights our
customers sites, it has also become a revenue source from
advertising selling. The page is also for sale and makes
a great addition to any Memphis related web site.
We are
very pleased to be the U.S. distributor and support
system for the TeleFinder.
I have written and distributed software used with this
program suite and served as a beta tester since version
5.0. We want to thank all of the TeleFinder sysops out
there that help with the support, especially folks like
Daniel O'Leary from KloneZone who operates TFNET.
We are
active and host the web site and BBS for the local Mac
user group, MemphisAppleCore.com
We
provide hosting, sales, customer service, manufacturing
and shipping for CustomRubberStamp.net,
and 1stPlaceTrophies.net
CONTACT
US
Operator Headgap
Systems
7181 Autumn Forrest Dr.
Memphis, TN 38125
Bob or Cheryn
Nunn
Phone
1-901-759-1543 9-6 CST
Toll Free - 1-877-639-1543 9-6 CST
FAX - 1-615-523-1360
New Tech Support Line 1-901-591-1548
CONTACT
FORM
- best to use this!
headgap@headgap.com
cheryn@headgap.com
Hours of
Operation:
9 AM to 6 PM CST
Monday - Friday
FAQ's
| How
to Order
| Shipping
|
Returns
| Security
| Warranty
| About
Us
| Contact
Us
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